FAQ

WHERE IS THE STORE BASED?
We are based in the United States. 

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US? WHERE DO YOU SHIP FROM? 
We ship from our warehouses in the United States and abroad. However, different items may ship from different locations, so please keep in mind that your items may be shipped separately if you order more than one item.

We accept orders from most countries! 

SO WHAT IS THIS WHOLE "RETROWEAR" BUSINESS?
We are all about Retrowave and 80s fashion and style! Think Robocop, Lethal Weapon, Van Halen, and Miami Vice (among many more examples)! Basically, we take stuff that we are really nostalgic for and capture that vibe into our clothing and accessories! (Read more about the Retrowave style & movement here!)

ARE YOU LEGIT?
We are legit! :) We love what we do and would love to show you how we translate our passion into happy, satisfied customers! (Customer reviews here!)

WHAT SIZES ARE AVAILABLE FOR YOUR CLOTHING?
We offer different sizes for different clothing. Each product will have its own measurements for you to compare. If you have any sizing questions, please chat with us and we'll help you out!

WHAT IS THIS STORE'S REFUND AND RETURN POLICY?
Please see our full Refund and Return Policy here.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 

Most of our products require 1-3 business days for production and printing, for final delivery please allow production time + shipping time.

Clothing, Hooded Blankets, and Hardshell Phone Cases:

STANDARD SHIPPING: 8-10 business days

All Other Items:

STANDARD SHIPPING: 2-4 weeks

Our mission is to provide as quick of a delivery window as possible, but the final delivery time will, of course, depend on the final shipping destination and the location of the warehouse from which your item ships.

HOW ABOUT ORDER TRACKING? 

Tracking information for all orders will be sent to you directly as soon as it becomes available. You can also track your orders online here.

I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different warehouses so some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number at support@victorplazma.com.

WHAT ABOUT POSSIBLE CUSTOMS FEES? 
Unfortunately we cannot be held responsible for any customs fees once the items have shipped. Please understand that by purchasing our products, one or more packages may be shipped to you and customs fees may be applicable when they arrive to your country.

WILL THIS ITEM GET TO ME BEFORE _________? 
Please take into account our listed shipping time frames and order in advance so as not to risk having the item not arriving on time. While we will do our utmost to expedite the shipping process, please understand that we cannot be held responsible for items that do not arrive before specified dates as there are factors beyond our control.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER? 
Please email us as soon as possible if you wish to change or cancel your order. Most of our items are made to order. Because of this, please note that we are unable to accept cancellation requests or make any changes to your order more than 24 hours from when the order is placed or once the item has been fulfilled and marked as shipped, whichever comes first.

WHAT ARE YOUR TERMS OF SERVICE?

Please read our full Terms of Service here.

WHAT IS YOUR PRIVACY POLICY?

Please read our full Privacy Policy here.

HAVE ANY OTHER QUESTIONS?
E-mail us anytime at support@victorplazma.com! You may also do so directly from our store by using the chat feature in the bottom right corner or by sending us a message here. We will be happy to help.